ServicePilot: field service software for AMC and service businesses
ServicePilot gives pest control, RO, AC, CCTV and other service businesses one place for AMC contracts, jobs, technicians, GST invoices and payments. Technicians check in, follow a checklist, add photos and take the customer's signature on their phone, so the office sees proof of every visit.
At a glance
What is ServicePilot?
ServicePilot is field service management software for small and mid-size service businesses that sell by contract and by call. It tracks leads, customers and sites, AMC contracts and visit schedules, dispatch to technicians, a technician app, GST billing and collections, complaints, stock and reports.
- Category
- Field service management (FSM) and AMC software
- Industry
- Field services
- Made for
- Pest control, RO and water purifiers, AC and appliances
How does ServicePilot field service software help an AMC business?
Recurring AMC revenue is the heart of most service businesses, and the easiest thing to lose. ServicePilot puts contracts, visits and collections on a schedule the whole office can see.
Today
- AMC renewals and repeat visits missed because they live in a register
- Jobs assigned at the last minute over phone calls
- No proof of what the technician did on site
- Cash collected by technicians that never reconciles
With ServicePilot
- AMC contracts with visit schedules, renewals and expiry tracked automatically
- A Dispatch Board by technician that shows leave and weekly offs before a job is assigned
- Check-in, checklist, photos and customer signature recorded from the technician's phone
- Cash reconciliation for what technicians collect, and complaints linked to the original job
Key features
ServicePilot field service software: key features
The 10 parts of ServicePilot that do the daily work, all sharing the same records.
- Leads, surveys and quotations
- Leads, site surveys, quotations, sales orders and returns with GST on every line, turned into customers in one step.
- Customers, sites and assets
- Each customer with every site and every installed unit, plus a merge for duplicates.
- AMC contracts
- Recurring contracts and plan templates with visit schedules, service-due reminders and renewals.
- Dispatch Board
- Day and week views by technician, an Unassigned lane, open visits technicians can take, and leave shown before assigning.
- Technician app
- Check-in, checklist, photos and the customer's signature on the technician's phone.
- Complaints and feedback
- Complaints and free re-visits tied to the original job, with ratings and comments after the visit.
- GST invoicing and payments
- GST and non-GST invoices with SAC codes, a GST sales register, payments against invoices and overdue follow-up.
- Inventory and purchase
- Parts, vendors, purchase orders, goods receipts and a stock log.
- Attendance, leave and expenses
- Technician attendance, leave requests and holidays that affect scheduling, plus expense claims and cash reconciliation.
- Reports and day summary
- Collections, revenue, receivables ageing, AMC renewals and technician performance, with a day summary for WhatsApp.
How it works
How does ServicePilot work?
- 1
Set up the business
Self-service sign-up with OTP, then an industry template with services, checklists and AMC plans.
- 2
Win the customer
A lead gets a survey and a quotation, then becomes a customer with sites and assets.
- 3
Schedule the work
An AMC contract or one-time job is scheduled and dispatched to a technician on the board.
- 4
Complete on site
The technician checks in, follows the checklist, adds photos and takes the customer's signature.
- 5
Bill and renew
The office raises the GST invoice, collects payment and sends the renewal reminder.
Who it is for
Who uses ServicePilot?
ServicePilot is built for these businesses:
- Pest control
- RO and water purifiers
- AC and appliances
- CCTV and security
- Electrical and plumbing
- Cleaning services
- Lifts and elevators
- Solar
- Fire safety
- IT AMC
Local rules built in
Local tax, payments and language, built in
Mobile-number first
Customers are found by their mobile number, the way service businesses already work.
WhatsApp sharing
Invoices, reminders and the end-of-day summary are shared on WhatsApp.
GST with SAC codes
GST and non-GST invoices with SAC codes, credit notes and a GST sales register.
English and Hindi
The business app works in English and Hindi, across branches.
Tax, currency, payments and language can be adapted to each market. Ask how ServicePilot fits a country's rules.
Visit the ServicePilot website
Feature pages, guides and demo requests for ServicePilot are on its own website, servicepilot.in.
Frequently asked questions
ServicePilot questions, answered
ServicePilot is field service management software for AMC and service businesses, built by EZ Solutions. It covers leads, customers and sites, AMC contracts, job dispatch, a technician app, billing, complaints, stock and reports.
ServicePilot has industry templates for pest control, RO and water purifiers, AC and appliances, CCTV and security, electrical and plumbing, cleaning, lifts and elevators, solar, fire safety and IT AMC.
Each AMC contract carries its visit schedule, so service-due visits come up automatically. Renewals and expiries are tracked and reported, and the office sends renewal reminders before a contract lapses.
Yes. The technician app covers on-site work: check-in, the job checklist, photos and the customer's signature. The web app runs in a browser on a laptop, tablet or phone for the office.
Yes. ServicePilot supports several branches with a branch switcher and roles per branch, such as owner, branch manager, office staff, accountant and telecaller.
No. ServicePilot is built for small and mid-size service businesses, so it covers jobs, AMC, billing and stock without the setup weight of an ERP.
Official sources
- GST portalGST registration and returns for the GST invoices ServicePilot raises.
- WhatsApp BusinessBusiness messaging used for reminders, invoices and day summaries.
From the blog
Guides related to ServicePilot
Service Ticket Software: Track Every Complaint to Closure
What service ticket software should track, from complaint logging and technician assignment to history and escalation, and how ServicePilot handles it.
Read the article
AMC Management: Contracts, Visits and Renewals
How service businesses manage AMC contracts: visit schedules, service-due reminders, billing plans, free re-visits and renewal calls before a contract lapses.
Read the article
Complaint Management for Service Businesses
A practical routine for service complaints: log every call, link it to the original job, apply free re-visit rules and close the loop with feedback.
Read the articleAreas we serve
Where is ServicePilot available?
ServicePilot runs online, so it is available wherever a business has internet. These city pages explain how it fits each city's local businesses.
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Hotel and homestay managementTalk to EZ Solutions about ServicePilot
Tell the team about the business, and they will show how ServicePilot fits the way it already works.